From the first brief to operations.
Strategy and operating models, research and advisory, market research, project management, and statistics. From the first brief to the point operations can take over.
Strategy & Operating Models
Strategic plans, business models, and operating models.
Where the organisation is going, how it will earn or save its way there, and how it has to be organised to deliver — written so leadership can decide and teams can act.
- Strategic planningMulti-year strategies and annual plans built on evidence — the priorities, the targets, and the KPIs a board will hold management to.
- Business modellingHow the organisation creates and captures value: revenue streams, cost structure, pricing, and a financial model that tests the case before it is funded — including entering, reshaping, or defending a TMT market.
- Target operating modellingThe organisation the strategy needs — structure, processes, people, technology, and governance — set against how it works today, with the roadmap to get there.
Research & Advisory
Advice for boards, licences, and markets.
The commercial and regulatory argument behind a decision — written so a board, a regulator or an operator can act on it.
- Net Promoter programmesDesign and run NPS so the score can be explained to a board — detractors, passives, promoters, and the story underneath.
- ICT licensingBOCRA's ICT licensing framework, licence conditions, and what those conditions mean on the ground.
- Regulatory strategyThe argument a regulator or operator has to make: market definition, remedies, universal access and service.
- Network quality performanceNetwork KPIs next to customer experience — not in a separate report.
Market Research
Surveys, groups, and competitive analysis.
How people actually use a service, in language a survey can then test at scale — including the last mile that often drops out of a sample.
- Focus group discussionsHow people talk about a service — language a survey can then test at scale.
- Consumer and perception surveysHousehold and user surveys for Botswana and the region, including the last mile that often drops out of a sample.
- Benchmarking and demandDemand surveys and competitive benchmarks a ministry or operator can put next to a budget.
- Segmentation and competitive analysisCut the market so the offer, the channel, and the price aim at a real group of customers.
Project Management
Programmes run until operations can take over.
Public programmes where sites, vendors and reporting have to line up — run with stage gates, RAID logs and a close that operations can own.
- PPADB Code 311Recognised for Project Management and Other Consultancy Services. Used to run public programmes where sites, vendors, and reporting have to line up.
- Prince2-oriented governanceStage gates, RAID logs, and decision papers a steering committee can use.
- Infrastructure rolloutTowers, fibre, sites, and the contractors who have to show up.
- Handover into operationsClose the work so the operating team can own the result, with the evidence pack for audit.
Statistical Services
Forecasts, samples, and queue models.
Numbers a board or ministry can put next to a budget — uptake, traffic, samples and queues, with the assumptions in plain language.
- Market forecastingForecasts a board or ministry can put next to a budget. Uptake, traffic, and the assumptions in plain language.
- Sampling for market surveysFrames and weights that include rural and informal households — not only the easy-to-reach urban sample.
- Queuing systemsModel banks, government offices, retail, and post offices. Arrival patterns, windows, and the counter that actually moves.
Why the work holds.
PPADB recognised
Code 311 for Project Management and Other Consultancy Services. Used to run public programmes.
Prince2 certified
Stages, risks, decisions, and a close that operations can own.
Work on the ground
Surveys, sites, and licence conditions as they land in Botswana — not as a desktop exercise.
A working network
Gaborone at the centre. Collaborators in Zambia, Kenya, Nigeria, the UK, and the USA.
If a licence condition, sample frame or site visit slips, we chase it before it spreads. The report, the programme and the operating team stay on the same facts.
